How can we help you today?
Find answers to your questions about bookings, payments, and safety.
Live Chat
Get instant help from our support team
Phone Support
Speak directly with our support specialists
Email Support
Send detailed inquiries to our support team
How can we help?
Pick a category to find specialized assistance
Guest Relations
Support for managing guest communications and reviews
- Guest Communication
- Review Management
- Guest Complaints
- Service Recovery
Technical Support
Technical assistance and platform troubleshooting
- Account Setup
- Platform Navigation
- Integration Issues
- Bug Reports
Cancellation & Refund Policy
We believe in transparency. Our policies are designed to be fair to both guests and partners, ensuring quality across the platform.
For Guests
Refunds are processed automatically to your original payment method. Service fees are non-refundable after the grace period.
For Partners
Payouts for cancelled stays are handled according to the policy window. Learn more about how this affects your earnings.
Common Questions
Quick answers to help you get moving again
BedEx Personal Assurance
If your issue remains unresolved through standard channels, our senior hospitality specialists are trained to intervene and resolve disputes within 24 hours.
Contact Local Support
Send us a detailed request and we'll get back to you within 4 hours.
Emergency Business Support
For urgent, safety-critical issues only. Our senior response team is available 24/7 to assist.
Direct Priority Line